Benefits:

Free Tax Return Preparation and Advice
Flexible schedule

Executive Administrative Assistant

We're looking for a highly organized, proactive, and adaptable Executive Administrative Assistant to support our leadership and management team across 20+ office locations. Workload holds steady year-round but shifts in intensity — more project ownership in summer, and fast-paced triage support during tax season (Jan–Apr).

Schedule: In-person, 20 hours/week, Monday–Friday, during operating hours (10:00 AM–6:00 PM); flexible schedule to be determined at onboarding

Pay: $18–22/hour (hourly, not salary)

Experience: Preferred but not required
Primary Location: Jackson Hewitt, 703 W. McKinley Ave, Mishawaka, IN 46544

What You'll Do
Scheduling & Communication

Manage calendars and scheduling for leadership and the management team
Triage inboxes and draft correspondence on behalf of leadership
Coordinate internal communications across offices (memos, policy updates, announcements)
Provide fast, responsive scheduling and communication support to the management team during tax season's high-volume triage period

Office & Vendor Coordination

Manage office supplies, vendor relationships, and basic facilities coordination
Assist with rental/lease agreement paperwork

Payroll, HR & Records

Responsible for bi-weekly payroll processing, including time card corrections
Maintain organized administrative recordkeeping
Handle confidential client and HR/personnel information with discretion
Source and screen candidates
Coordinate full onboarding process — background checks, I-9s, system access, employee handbook
Ensure compliance with applicable labor laws

Team Culture, Projects & Documentation

Track team project status and follow up with staff on outstanding items
Assist in building tools like a "preparer scorecard" to track staff strengths/development areas
Format and maintain internal documents, one-pagers, and training materials
Help plan and coordinate staff events and recognition (birthdays, team gatherings, snack boxes) year-round, with heavier lift on trainings and performance review logistics in summer
Lead or support internal projects during summer's higher-bandwidth stretch: training rollouts, process documentation, onboarding materials, policy updates
Help prepare offices for tax season — stocking staff-favorite snacks/drinks, building employee "stress-out kits," and setting up season tracking sheets

What We're Looking For

Professional, polished written communication — comfortable representing the owners' voice
Reliable and proactive, with exceptional attention to detail and a strong commitment to accuracy in written communication and documentation
Willingness to ask questions when unsure, and apply what you learn going forward
High level of discretion and trustworthiness with sensitive information
Ability to prioritize and triage effectively amid shifting, seasonal workloads
Experience with scheduling, correspondence, and general office coordination
Familiarity with Google Suite, or willingness to learn quickly

Compensation: $18.00 - $22.00 per hour

Working at Jackson Hewitt

Jackson Hewitt is an innovator with nearly 6,000 locations, and we’re on a mission to change the face of the tax industry. We are an industry-leading provider of full-service individual, federal, and state income tax preparation with offices across the country. Jackson Hewitt is always seeking to improve its financial products, promotions, and partnerships so clients get more.

Taxes are fun (really!)

Jackson Hewitt is proud to offer free tax training as well as continuing education for tax preparers across the country. With nearly 6,000 locations to choose from, there's likely a Jackson Hewitt location near you, including at your local Walmart store. Tax preparers have flexible scheduling and various rewards too.

_{PTIN Certification: Yes}

_{By submitting this form, I hereby acknowledge that most Jackson Hewitt locations are operated by independent franchisees and not Jackson Hewitt or its affiliates. I further acknowledge that franchisees are independent employers and separate companies and employers from Jackson Hewitt Inc., and set their own employment policies and practices. Franchisees are the exclusive employer of their employees and as such are solely responsible for all employment-related matters and decisions in their locations. Specifically, with regard to employees of franchisees, such franchisees, and not Jackson Hewitt, will have exclusive control over all employment-related decisions, including decisions concerning hiring, firing, wages, conditions of employment, discipline, staffing, or any other day-to-day employment issue. Jackson Hewitt Inc. will have no obligation or right to control any franchise employment issue relating to employees of a Jackson Hewitt franchisee. By applying for a job at a franchise-operated location, I understand that the information I provide will be forwarded to the franchisee in order for that organization to reach out to me and process and evaluate my application. I acknowledge that Jackson Hewitt will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the relevant franchisee for information about its privacy practices. Any communications opt-out that I submit in any franchisee’s job application process is specific to that franchisee and will not be communicated to any other entity.}

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More than just a job. Start your career.

Work-Life Balance

We offer seasonal opportunities and flexible schedules for a variety of positions. That leaves the rest of your time to build out your dreams, grow your skills, spend time with family, and live your life.

Stability

Over 150 million people file taxes every year and more than half use tax services.

Be the Difference

Who knows your community better than you do? Join a team that helps your neighbors with what is likely their most important financial transaction of the year.

Recognition and Appreciation

Jackson Hewitt recognizes top performers through the Tax Pro bonus program and other award drawings.

Jobs with Career Potential

Build your future—and your resume—with skills that don’t age. Get a start in the tax business and build the career you want.

Giving Back

Retail locations are often heavily involved in their local communities and charities.

Celebrating Success

Districts across the nation host conference calls that start with recognition of wins in client satisfaction, returns completed, and other company objectives. At the end of each tax season, teams in each district come together to celebrate the season’s accomplishments.

Transferable Skills

Learning to prepare taxes will benefit you at Jackson Hewitt and beyond.