Lead Front Desk Office Coordinator- December 1st to April 30th
Kettering - 16955
Lead Front Desk Office Coordinator- December 1st to April 30th
Full Time • Kettering - 16955
Replies within 24 hours
Lead Front Desk Office Coordinator (Seasonal)
Position Type: Full-Time, Seasonal
Compensation: $28 – $30 per hour
Duration: Mid-December through the end of May
Schedule: Tuesday through Saturday, 9:00 AM – 6:00 PM (1-hour lunch break)
About the Role
As a locally owned business, our practice is built on meaningful client relationships, meticulous attention to detail, and exceptional personal care. Tax season is our most active and vital time of year, and we are looking for a poised, highly organized leader to step in as the welcoming face of our company and the organizational heartbeat across our main office and three local satellite locations.
In this role, you will provide comprehensive operational support to our leadership and internal teams, curating a warm, efficient, and professional environment for everyone who walks through our doors. You will act as our central communication hub, guide our front-office staff, and keep our team of tax professionals seamlessly aligned and supported from opening to close.
Key Responsibilities
🌟 Client Experience & Front-of-House Hospitality
- Serve as the primary point of contact by welcoming clients, answering and directing all incoming phone calls across all four locations.
- Handle client inquiries and customer service matters with warmth, empathy, efficiency, and absolute discretion.
- Act as the primary escalation point for complex client issues and internal administrative questions.
đź“ť Office Operations & Administrative Support
- Manage master calendars and client appointments using our internal scheduling software to maintain a refined, smooth flow throughout the day.
- Oversee daily office opening and closing protocols to ensure a secure, immaculate, and fully prepared workspace.
- Maintain and track the status of tax returns currently being processed, keeping accurate and up-to-date records.
🤝 Internal Team Coordination & Tax Pro Support
- Coordinate workflows and provide operational support for multiple tax professionals across all four locations.
- Instruct tax professionals on which returns need to be prepared and in what order.
- Communicate clearly with preparers regarding outstanding items, missing notes, and documentation required to complete returns.
đź‘Ą Team Leadership & Guidance
- Mentor, support, and direct the daily work and performance of two additional Office Coordinators.
- Lead the hiring, onboarding, and training of new seasonal front-office staff for all locations, instilling our high standards of service.
- Develop and implement consistent front-office best practices and training materials across all four offices.
What We Look For (Qualifications)
We are looking for a decisive leader ready to manage a busy, high-volume environment with grace:
-
Experience: Minimum of 3 years of proven experience in a supervisory, team lead, or coordinator role (professional office, accounting, boutique services, or high-touch hospitality background preferred).
-
Communication: Exceptional phone etiquette, clear verbal and written communication skills, and natural hospitality.
-
Organizational Mastery: Superior attention to detail, time management skills, and the ability to multitask and manage competing priorities across multiple locations.
-
Mindset: A proactive, calm, and solutions-oriented approach to problem-solving.
-
Reliability: Complete dependability and punctuality to ensure our offices open and close on time throughout the busy season.
How to Apply
If you are a highly motivated self-starter who takes pride in delivering an exceptional client experience, we would love to connect. Please submit your resume and a brief, welcoming note detailing your relevant background.
Working at Jackson Hewitt
Jackson Hewitt is an innovator with nearly 6,000 locations, and we’re on a mission to change the face of the tax industry. We are an industry-leading provider of full-service individual, federal, and state income tax preparation with offices across the country. Jackson Hewitt is always seeking to improve its financial products, promotions, and partnerships so clients get more.
Taxes are fun (really!)
Jackson Hewitt is proud to offer free tax training as well as continuing education for tax preparers across the country. With nearly 6,000 locations to choose from, there's likely a Jackson Hewitt location near you, including at your local Walmart store. Tax preparers have flexible scheduling and various rewards too.
PTIN Certification: Yes
By submitting this form, I hereby acknowledge that most Jackson Hewitt locations are operated by independent franchisees and not Jackson Hewitt or its affiliates. I further acknowledge that franchisees are independent employers and separate companies and employers from Jackson Hewitt Inc., and set their own employment policies and practices. Franchisees are the exclusive employer of their employees and as such are solely responsible for all employment-related matters and decisions in their locations. Specifically, with regard to employees of franchisees, such franchisees, and not Jackson Hewitt, will have exclusive control over all employment-related decisions, including decisions concerning hiring, firing, wages, conditions of employment, discipline, staffing, or any other day-to-day employment issue. Jackson Hewitt Inc. will have no obligation or right to control any franchise employment issue relating to employees of a Jackson Hewitt franchisee. By applying for a job at a franchise-operated location, I understand that the information I provide will be forwarded to the franchisee in order for that organization to reach out to me and process and evaluate my application. I acknowledge that Jackson Hewitt will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the relevant franchisee for information about its privacy practices. Any communications opt-out that I submit in any franchisee’s job application process is specific to that franchisee and will not be communicated to any other entity.
(if you already have a resume on Indeed)
Or apply here.
Work-Life Balance
We offer seasonal opportunities and flexible schedules for a variety of positions. That leaves the rest of your time to build out your dreams, grow your skills, spend time with family, and live your life.
Stability
Over 150 million people file taxes every year and more than half use tax services.
Be the Difference
Who knows your community better than you do? Join a team that helps your neighbors with what is likely their most important financial transaction of the year.
Recognition and Appreciation
Jackson Hewitt recognizes top performers through the Tax Pro bonus program and other award drawings.
Jobs with Career Potential
Build your future—and your resume—with skills that don’t age. Get a start in the tax business and build the career you want.
Giving Back
Retail locations are often heavily involved in their local communities and charities.
Celebrating Success
Districts across the nation host conference calls that start with recognition of wins in client satisfaction, returns completed, and other company objectives. At the end of each tax season, teams in each district come together to celebrate the season’s accomplishments.
Transferable Skills
Learning to prepare taxes will benefit you at Jackson Hewitt and beyond.