Seasonal Call Center Representative/Receptionist Jackson Hewitt- SB/Mish

Seasonal Call Center Representative/Receptionist

Part Time • Jackson Hewitt- SB/Mish
Replies within 24 hours
Benefits:
  • Paid On-the-Job Training
  • Free Tax Preparation
  • Flexible schedule
Jackson Hewitt is one of the largest tax preparation companies in the country, helping hardworking Americans get their best refund for over 40 years. Our locally owned offices prepare over 5,000 returns each year across Michiana and recently earned a National Jackson Hewitt award for new client growth. Our team runs on five values: Ownership, Learning, Community, Fairness, and Teamwork.

You'll be the friendly voice of our offices during tax season. Working alongside our Call Center Manager, you'll help handle call Volume so every client gets a quick, helpful answer. As call volume fluctuates, you'll also greet and assist clients at our main office when you're not on the phones.

What You'll Do
-Answer inbound calls, schedule appointments, and answer general client questions
-Make outbound call to past clients to welcome them back and book appointments 
-Give clients updates and route questions to the right person
-Greet walk-in clients, check them in, and keep the front desk running smoothly 

Schedule:
Flexible hours set with your manager. Coverage is needed:
Monday-Friday 9 a.m.-7 p.m.
Saturday 11 a.m.-6 p.m.
Sunday 1-6 p.m. 

What we are looking for:
-18 years or older
-Solid computer and typing skills (required)
-Clear, friendly phone manner and a client-first attitude
-Call center or customer service experience preferred, not required
-Bilingual English/Spanish preferred
-No tax knowledge needed. We'll train you!
Compensation: $12.00 - $15.00 per hour




PTIN Certification: Yes

By submitting this form, I hereby acknowledge that most Jackson Hewitt locations are operated by independent franchisees and not Jackson Hewitt or its affiliates. I further acknowledge that franchisees are independent employers and separate companies and employers from Jackson Hewitt Inc., and set their own employment policies and practices. Franchisees are the exclusive employer of their employees and as such are solely responsible for all employment-related matters and decisions in their locations. Specifically, with regard to employees of franchisees, such franchisees, and not Jackson Hewitt, will have exclusive control over all employment-related decisions, including decisions concerning hiring, firing, wages, conditions of employment, discipline, staffing, or any other day-to-day employment issue. Jackson Hewitt Inc. will have no obligation or right to control any franchise employment issue relating to employees of a Jackson Hewitt franchisee. By applying for a job at a franchise-operated location, I understand that the information I provide will be forwarded to the franchisee in order for that organization to reach out to me and process and evaluate my application. I acknowledge that Jackson Hewitt will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the relevant franchisee for information about its privacy practices. Any communications opt-out that I submit in any franchisee’s job application process is specific to that franchisee and will not be communicated to any other entity.

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More than just a job. Start your career.

Work-Life Balance
We offer seasonal opportunities and flexible schedules for a variety of positions. That leaves the rest of your time to build out your dreams, grow your skills, spend time with family, and live your life.
Stability
Over 150 million people file taxes every year and more than half use tax services.
Be the Difference
Who knows your community better than you do? Join a team that helps your neighbors with what is likely their most important financial transaction of the year.
Recognition and Appreciation
Jackson Hewitt recognizes top performers through the Tax Pro bonus program and other award drawings.
Jobs with Career Potential
Build your future—and your resume—with skills that don’t age. Get a start in the tax business and build the career you want.
Giving Back
Retail locations are often heavily involved in their local communities and charities.
Celebrating Success
Districts across the nation host conference calls that start with recognition of wins in client satisfaction, returns completed, and other company objectives. At the end of each tax season, teams in each district come together to celebrate the season’s accomplishments.
Transferable Skills
Learning to prepare taxes will benefit you at Jackson Hewitt and beyond.